What is SPi CLASS?
SPi CLASS refers to SPi Global’s Customized Learning and Sustainable Solutions. It is an end-to-end learning solution that seeks to transform an organization to meet employee, customer, and business objectives.
With a combined 50 years of customer service experience, our certified training professionals and instructors provide strategic and sustainable training solutions in close partnership with clients.
Why choose SPi CLASS?
Knowing what to do is important. For SPi Global, however, doing smart and innovative things in a sustainable way is much more valuable. SPi CLASS helps people and organizations to do both. Knowing and doing go hand in hand. It is the confluence of theory and practice that leads to breakthroughs.
Having had decades of experience and skills in customer service, we know what works and what doesn’t work in providing a world-class customer service experience for our clients and their own customers. We have experience in serving 20 different industries, including banking and finance, telecommunications, entertainment, healthcare, travel, retail, utilities, and quick service
restaurants, to name a few.
With SPi CLASS, we focus on building end-to-end partnerships with clients to develop training modules and programs that fit their unique needs. This may require a thorough training needs analysis to review current performance, previous training delivered, observation of staff, and skill evaluation.
We design measures and standards to evaluate performance during classroom training and post implementation through quality audits. We don’t stop there. We also work with clients to design balanced scorecard and performance management guidelines.
We never stop until we see the results that transform an organization. And we never stop until clients learn how to sustain these wonderful results indefinitely.
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